The email they sent out last week. Have you emailed support?
2012-07-21, VACATIONS Starting from 25 July to 13 August 2012 our services will be limited. We would like to inform all our costumers that VCPowerTeam will be closed from July 25 to August 13 for summer holidays.
Costumers will still be able to download map files via our webserver and emails will be answered in 24-48h.
Back to the office on Monday August the 13th